Frequently Asked Questions – ALHARI Gallery

Frequently Asked Questions

FAQs

Celebrating Black Beauty and Culture

PURCHASING ARTWORK

What payment methods does ALHARI accept?

ALHARI accepts major credit cards, PayPal, and other secure payment options.

Does ALHARI ship internationally?

Yes, we offer worldwide shipping with tracking to ensure your artwork arrives safely. However, some items may not be available for worldwide shipping.

How long does it take to receive my order?

Orders are typically processed within 5-7 business days, with delivery times depending on your location. Limited editions and originally signed pieces are processed in 7-10 business days. Digital products are available through instant download.

What is ALHARI’s return policy for artwork?

We offer returns for damaged items within 7 days of delivery. Custom pieces, Limited Editions with original signatures, and digital products are non-refundable.

ALHARI MISSION & ART

What inspires the collections at ALHARI?

Our collections are inspired by Black culture, heritage, and empowerment that celebrate positive representation and creativity.

How does ALHARI ensure cultural authenticity in its artwork?

All ALHARI originals are created with a commitment to honoring Black culture through research, storytelling, and artistic integrity.

What makes ALHARI’s art unique?

Each piece is an ALHARI original, blending innovation, culture, and modern techniques to create meaningful, high-quality artwork.

DIGITAL PRODUCTS

How do I download my purchased digital art?

After purchase, you’ll receive an instant download in PDF format. This document will provide you with direct links to your purchased art bundle, video tutorial, and more. Simply click the designated link in the document to access your files.

What are the usage rights for digital art?

  • Exclusive – One Buyer Bundles: Full commercial rights for unlimited business use.
  • Other Digital Bundles: Commercial use is allowed for up to 1000 products per image. Reselling, sharing, or giving away the digital files is prohibited. Images must be incorporated with other design elements and cannot be sold as-is or used as stickers as-is.
  • Digital Wall Artwork: Strictly for personal use; sharing, reselling, or giving away the files is prohibited.

What should I do if I can’t download my files?

Check your email spam folder, ensure your device has sufficient storage space, or contact ALHARI’s support team at info@alharigallery.com for assistance.

Can I use digital art for commercial purposes?

Yes, limited commercial use is allowed for certain digital products, such as creating physical items. Full details can be found in our licensing agreement.

WALL ARTWORK

Are ALHARI wall artworks ready to hang?

All canvas artworks come with hanging hardware for easy display. Posters do not include hanging hardware or framing.

Can I request a custom size for wall artwork?

Custom sizes may be available for select pieces. Please contact us at info@alharigallery.com to discuss your needs.

Are the colors of the artwork true to what I see online?

While we strive to ensure accurate color representation, slight variations may occur due to differences in screen displays.

 

Is framing included with ALHARI wall artworks?

Framing options vary by product. Check the product details for specific framing availability or add-on options.

 

What materials are used for ALHARI’s wall artwork?

Our wall artworks are crafted using premium materials, such as archival-quality paper, canvas, etc., ensuring longevity and vibrancy.

 

How should I care for my ALHARI wall artwork?

To maintain its quality, keep the artwork away from direct sunlight, humidity, and abrasive surfaces. Dust with a soft, dry cloth as needed.

Do ALHARI wall artworks come signed by the artist?

Yes, select Limited Edition and exclusive pieces include the artist’s signature for authenticity.

Is framing included with ALHARI wall artworks?

Framing options vary by product. Check the product details for specific framing availability or add-on options.

 

Can I purchase a certificate of authenticity with my artwork?

Certificates of authenticity are included with all Limited Edition and Exclusive wall artworks.

GIFT CARDS

Does ALHARI offer gift cards?

Yes, gift cards are available for purchase on our website and make perfect gifts for art lovers.

How can I redeem an ALHARI gift card?

Enter your unique gift card code at checkout to apply the balance to your order

 

Can I use a gift card for digital and physical products?

Absolutely! ALHARI gift cards can be used for any product available on our website.

GENERAL

How can I contact ALHARI with questions or concerns?

You can reach us via our Contact page or email us directly at info@alharigallery.com for prompt assistance.